Terms of Service – ORGANIC OILS

‌Effective Date: October 6, 2026‌

These Terms of Service constitute a legally binding agreement between you (the user, customer, or visitor accessing our e-commerce platform) and ORGANIC OILS DIRECT PTY LTD, the registered Australian company operating the website accessible at www.organicoilsltd.com. By browsing, accessing, creating an account, placing an order, or using any feature of our platform, you confirm that you have read, understood, and agreed to be bound by every clause outlined in these Terms of Service, alongside our published Privacy Policy, Shipping Policy, and Refund and Returns Policy. All our official contact details for service-related inquiries are listed below for full transparency:

Registered Business Name: ORGANIC OILS DIRECT PTY LTD
Physical and Registered Postal Address: 5 Lakes Blvd, Wooloweyah, NSW 2464, Australia
Official Contact Email: [email protected]
Customer Support Phone Line: +61 412 489 387

If you do not agree with any part of these terms, you must immediately cease all use of our website and refrain from submitting any purchase requests for our product offerings. These terms apply to all users of [www.organicoilsltd.com], regardless of whether you are a casual first-time visitor, a registered returning customer, or a business partner purchasing wholesale quantities of our curated natural Australian botanical fragrance products.

1. Platform Eligibility and User Account Rules

To use our e-commerce platform and complete purchase transactions, you must be at least 18 years of age, or have reached the legal age of majority in your local jurisdiction, and possess the full legal capacity to enter into a binding purchase agreement under applicable consumer protection laws. If you are under the age of 18, you may only use our website and make purchases under the direct supervision and explicit approval of a parent or legal guardian, who will take full legal responsibility for all transactions you initiate on our platform.

When you choose to create a user account on our website, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, contact phone number, and accurate delivery and billing address details. You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and password, and for all activities, orders, and actions that take place under your account. You must notify our support team immediately via [email protected] if you detect any unauthorized access to your account, or any security breach that compromises your login details. ORGANIC OILS DIRECT PTY LTD bears no liability for any loss or damage arising from your failure to protect your account credentials properly.

We reserve the full right to suspend, restrict, or permanently terminate your user account at our sole discretion, without prior notice, if we detect activities that violate these Terms of Service, including fraudulent transaction attempts, repeated abusive behavior towards our customer support team, intentional submission of false or misleading personal information, or any other actions that harm the normal operation of our platform or the legitimate interests of other customers.

2. Product Information, Pricing and Order Acceptance

All products displayed on [www.organicoilsltd.com] are part of our carefully curated line of clean, safe natural Australian botanical scents, including reed diffusers, car aromatherapy products, indoor ultrasonic diffusers, scented candles, fragrance starter kits, and complementary home decor items. Every product description, scent profile statement, ingredient list, and product sizing detail we publish on our website is drafted to be as accurate as possible, but slight variations in scent intensity, minor aesthetic differences in handcrafted product glassware or packaging materials, or subtle natural variances in plant-based raw material appearance are not classified as product defects, and fall within our standard acceptable product quality range. We have made every effort to display the colors and visual appearance of all our products as accurately as possible via our website photography, but we cannot guarantee that the color rendering on your specific electronic device screen will match the exact physical color of the product you receive.

All product prices displayed on our website are quoted in Euros unless explicitly marked otherwise, and all applicable local sales taxes, goods and services tax (GST) for Australian domestic orders, and international import duties for cross-border shipments are clearly indicated at the checkout page before you confirm your payment. We reserve the right to adjust product prices, update promotional offers, or modify pricing tiers at any time without advance prior notice, but any price changes will not affect the orders you have already successfully submitted and confirmed prior to the date of the price adjustment.

When you submit an order on our website and complete the corresponding payment, this action constitutes a formal offer from you to purchase the selected products in your cart. Our system will send you an automated order confirmation email immediately after we receive your payment, but this email only serves to acknowledge that we have received your order information, and does not represent formal acceptance of your purchase agreement. Our full formal acceptance of your order only takes place after our warehouse team verifies that your ordered products are in stock, no pricing or product listing errors exist on our side, and no fraud risk has been flagged for your transaction. If we are unable to fulfil your order due to unforeseen stock shortages, listing errors, or other valid operational reasons, we will notify you within 2 business days to arrange a full store credit equivalent to your payment value, or offer you equivalent alternative product options of your choice.

We take strict measures to prevent fraudulent transaction activities on our platform. Our team reserves the right to request additional identity verification documents from you, including a copy of your valid government-issued ID card or proof of the payment card ownership, for any high-value orders, new user accounts, or orders flagged for unusual transaction patterns, to protect both you and our business from unauthorized payment fraud losses.

3. Payment Terms

All payment transactions processed through our website are handled via industry-standard, PCI-DSS compliant secure third-party payment service providers. ORGANIC OILS DIRECT PTY LTD does not store full credit card details, debit card information, or sensitive bank account credentials on our own local servers, to ensure maximum security for all your payment data. You confirm that you hold the full legal authorization to use the selected payment method you submit at checkout, and all payment information you provide is valid, accurate, and sufficient to cover the total order value, including product costs, applicable taxes, and calculated shipping fees.

In the event that a payment transaction fails to process due to insufficient funds, expired payment cards, incorrect payment information you submitted, or other issues related to your selected payment method, our team will contact you to request updated valid payment details to process your order. Any payment disputes initiated without valid justification against our business via your payment provider will result in immediate permanent suspension of your user account, and we reserve all legal rights to recover corresponding losses, including administrative fees, labor costs, and platform processing fees incurred from the unjustified dispute.

4. User Conduct and Acceptable Use Rules

When you access [www.organicoilsltd.com], you agree to refrain from all of the following prohibited activities:

Any activity that violates applicable local, national, or international laws, regulations, or public order rules, including but not limited to unauthorized access to restricted system areas of our website, distribution of malicious software, viruses, or harmful code that may damage our platform infrastructure or the devices of other users.
Any unauthorized commercial scraping, data mining, crawler collection, or automated extraction of product information, pricing data, or customer contact details from our website, for the purpose of reselling our product data on third-party platforms, price comparison sites, or for other unrelated commercial use without our explicit written permission.
Submission of false, malicious, misleading, or abusive user reviews, comments, or feedback on our product pages, or harassment, offensive communication, or discriminatory behavior directed at our staff or other platform users.
Impersonation of any other individual, business, or entity, or falsification of your identity to submit fraudulent orders, make false refund claims, or attempt to obtain unauthorized access to other users’ account data.
Any use of our brand trademarks, logos, product images, website content, or original scent blend descriptions for external commercial reproduction, distribution, or modification, without prior explicit written approval from the authorized management team of ORGANIC OILS DIRECT PTY LTD.

We reserve the right to take all appropriate remedial actions against any user who violates these acceptable use rules, including permanent account termination, restriction of future access to our entire website, and reporting of illegal activities to relevant Australian law enforcement authorities where necessary.

5. Intellectual Property Rights

All content published on [www.organicoilsltd.com], including website page design layouts, original text product descriptions, product photography, brand logos, trademarked product names, original scent blend formulations, website source code, graphic design assets, and all other digital content, is the exclusive intellectual property of ORGANIC OILS DIRECT PTY LTD, and is protected under Australian Copyright Act 1968, international intellectual property treaty provisions, and other applicable global intellectual property laws.

You are granted a limited, non-exclusive, non-transferable personal license to access and use our website content for your personal, non-commercial browsing and purchasing purposes only. You may not copy, reproduce, distribute, publicly display, modify, sublicense, or commercially exploit any of our protected intellectual property assets in any form without our prior explicit written consent. The “ORGANIC OILS DIRECT” brand name, all related product line trademarks, and our original branding assets are fully registered and protected, and any unauthorized use of these assets constitutes intellectual property infringement that we will pursue full legal remedies for.

6. Third-Party Links and External Services

Our website may occasionally contain hyperlinks that direct you to external third-party websites, including but not limited to our trusted courier service provider portals, secure payment processing platforms, or social media profile pages linked from our site. These external third-party websites are not operated, controlled, or governed by these Terms of Service, and ORGANIC OILS DIRECT PTY LTD bears no responsibility for the privacy policies, content accuracy, service quality, or transaction rules of any external third-party platforms you access via links on our website. We recommend that you carefully review the respective terms of service and privacy policies of any external sites you visit before you submit any personal information or initiate transactions on those platforms. The inclusion of these third-party links on our website does not constitute our formal endorsement of the third-party business, its products, or its service practices.

7. Disclaimers of Warranties

Our website and all products sold via [www.organicoilsltd.com] are provided on an “as is” and “as available” basis, without any explicit or implicit warranties that are not explicitly stated in these Terms of Service. While we make all reasonable efforts to ensure our website operates 24/7 with high stability, we do not guarantee that website access will be completely uninterrupted, 100% error-free, or fully free from unauthorized external interference at all times. We are not liable for temporary service downtime caused by regular system maintenance, server updates, network connection failures, or other circumstances outside of our reasonable operational control.

All our natural botanical scented products are formulated to be clean, free from harsh chemicals, and safe for normal household use around pets and children as described on our product pages, but individual users may have unique personal scent sensitivities, allergies, or specific health conditions that make certain fragrance ingredients unsuitable for their personal use. We do not guarantee that all our products will be fully compatible for every individual user’s personal health circumstances. If you have known fragrance allergies, respiratory health conditions, or other relevant health concerns, we recommend that you consult a qualified medical professional before using our aromatherapy products, and we are not liable for any personal adverse reactions arising from normal proper use of our plant-based fragrance products.

8. Limitation of Liability

To the maximum extent permitted by Australian consumer protection law, ORGANIC OILS DIRECT PTY LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to lost profits, wasted labor costs, indirect business losses, or minor incidental inconvenience damages that are not directly caused by our proven gross negligence. Our maximum total aggregate liability for any and all claims arising from the use of our platform or products shall in no circumstance exceed the total order value you paid for the specific transaction that gives rise to the relevant claim.

Nothing in these clauses is intended to exclude, restrict, or modify any non-excludable consumer guarantee rights granted to you under the Australian Consumer Law, including your statutory rights for products that are not of acceptable quality, do not match their described function, or are proven to be unsafe for normal use.

9. Policy Updates and Amendments

We reserve the right to update, modify, or revise these Terms of Service at any time to reflect changes to our business operations, new product line additions, or updates to applicable Australian regulatory requirements. When we make material changes to these terms, we will update the “Effective Date” marked at the top of this document, and publish a prominent public notification on the homepage of [www.organicoilsltd.com] for at least 14 consecutive days before the revised clauses formally take effect. Your continued use of our website and submission of new orders after the revised terms come into force will constitute your full acceptance of all the updated amendments.

10. Governing Law and Dispute Resolution

These Terms of Service are governed exclusively by the laws of the State of New South Wales, Australia, and any legal disputes arising from these terms, your use of our website, or product purchase transactions shall be subject to the exclusive jurisdiction of the courts located in New South Wales, Australia. Before initiating any formal legal proceedings against our business, you agree that you will first submit the relevant dispute to our customer support team via [email protected], and we will work with you in good faith to resolve the dispute via friendly, good-faith negotiation within 30 business days of receiving your formal dispute notice. If the dispute cannot be resolved via mutual negotiation, both parties agree to first attempt non-binding mediation with a qualified Australian small business dispute resolution mediator before moving to formal court proceedings.

11. Full Agreement and Severability

These Terms of Service, alongside our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the full, complete binding agreement between you and ORGANIC OILS DIRECT PTY LTD, and supersede all previous informal oral or written understandings related to your use of our e-commerce platform. If any individual clause within these Terms of Service is found to be invalid, unenforceable, or conflicting with applicable law by a competent court, the remaining all other clauses of this agreement will remain in full legal force and effect, to the maximum permitted extent allowed by law.

If you have any questions or concerns about any content outlined in these Terms of Service, you can contact our designated customer support team at any time via our listed email address or official phone line, and we will provide you with a clear, detailed explanatory response within 24 working hours.