Effective Date: October 6, 2026
This Shipping Policy applies to all product orders placed on the official e-commerce website of ORGANIC OILS DIRECT PTY LTD, accessible at www.organicoilsltd.com. It outlines clear, transparent shipping terms, delivery timelines, fee structures and responsibility rules for all customers purchasing our curated line of natural Australian botanical scents, including reed diffusers, car aromatherapy products, indoor aromatherapy devices and other home fragrance goods.
All official contact details for shipping-related inquiries are listed below for your convenience:
- Company Name: ORGANIC OILS DIRECT PTY LTD
- Physical and Postal Operational Address: 5 Lakes Blvd, Wooloweyah, NSW 2464, Australia
- Contact Email: [email protected]
- Official Customer Support Phone: +61 412 489 387
1. Order Processing Timeline
All successfully submitted orders will enter our standard 1 to 2 business day processing window before being dispatched from our Wooloweyah warehouse. Order processing does not include weekends or Australian national public holidays. During peak promotional periods such as holiday sales or new scent launch events, processing may take up to 3 additional business days, and we will post an advance notification on the homepage of www.organicoilsltd.com to keep all customers informed of the adjusted timeline.
Before your order is dispatched, our team will conduct a full double check: we verify that all your ordered products (from our popular Classic Lavender Reed Diffuser to the premium Natural Stone Car Aromatherapy Diffuser) are intact, match the exact variants you selected, and are packed with protective shockproof materials to prevent any leakage or breakage during transit. You will receive an automated order confirmation email immediately after your payment is processed, and a separate dispatch notification email with your unique tracking link as soon as your parcel leaves our warehouse.
2. Shipping Service Zones and Delivery Timelines
We currently offer two shipping service tiers for all customers:
Domestic Australian Shipping
For all delivery addresses located within Australia:
- Standard Flat Rate Shipping: Estimated delivery takes 3 to 7 business days after dispatch, covering all metro and most regional areas across NSW, VIC, QLD, SA, WA, TAS and ACT.
- Express Priority Shipping: Estimated delivery takes 1 to 3 business days after dispatch, available for all major metro zones, with dedicated priority handling from our partnered licensed Australian courier providers.
International Shipping
We deliver our natural botanical fragrance products to 22 eligible regions across New Zealand, Southeast Asia and the Pacific. International orders will be dispatched within 2 business days of processing, with an estimated delivery window of 7 to 14 business days, depending on local customs clearance efficiency. All international customers are responsible for checking their local import regulations for aromatherapy and scented goods in advance, and covering any applicable customs duties, import taxes or clearance fees charged by their destination country.
3. Shipping Fee Structure
Our shipping fee rules are designed to be simple and transparent with no hidden surcharges:
- All domestic Australian orders with a total value over AUD 79 qualify for free standard shipping automatically at checkout.
- Domestic orders below AUD 79 are charged a flat standard shipping fee of AUD 7.99, while express priority shipping for domestic orders is set at a flat rate of AUD 14.99 regardless of order size.
- International shipping fees are calculated dynamically at checkout based on your delivery location and the total weight of your ordered products, and the exact fee will be clearly displayed for your confirmation before you complete your payment.
4. Delivery Rules and Post-Dispatch Responsibility
Our partnered courier service will send you real-time tracking updates via the contact details you provided when placing the order. Please ensure you provide an accurate, complete delivery address and a working contact phone number at checkout, to avoid failed delivery attempts caused by incorrect address information.
If your tracking information shows the parcel has been marked as “delivered” but you have not received your package, please contact our support team within 48 hours, and we will work directly with the courier provider to launch an investigation. For parcels confirmed lost by the courier during transit, we will offer you the choice of a full store credit equal to your order value or a free re-dispatch of your exact ordered products, no extra cost required.
We are not responsible for delayed or failed deliveries caused by force majeure events including extreme natural weather conditions, local public health restrictions, or unexpected courier operational disruptions that are outside our reasonable control. In these scenarios, our support team will keep you updated with the latest status of your order and provide reasonable flexible solutions to minimize any inconvenience to you.
If you have any questions about your shipment, estimated delivery timeline or any other shipping related issues, feel free to reach out to our support team anytime via the listed contact details, and we will respond to your inquiry within 24 working hours.